In order for us to establish your coverage by warranty, please ensure the following:
1. Register Your Device
2. Consult the manufacturer guidelines for your product to diagnose the issue
If you are still not having success, please contact our support at support@heliumdeploy.io.
If all the above apply:
- support cannot fix your issue
- your miner is less than 1 year from being purchased
- you purchased from Helium Deploy
We will generate a shipping label for you so that you can return your miner.
- If we can fix your miner or diagnose the issue, we will return it to you.
Otherwise, your miner will be under warranty and we will issue a refund for your product.